HOSTAGE AT THE TABLE: HOW LEADERS CAN OVERCOME CONFLICT, INFLUENCE OTHERS, AND RAISE PERFORMANCE
Conflict is a part of our everyday human behavior that stems from a basic fight–or–flight instinct that is hardwired into our brains. Too often, however, we believe that conflict is something that must be avoided at all costs; this tendency to suppress conflict can spark a cascade of negative emotions that eventually derail managers, leaders and organizations.
In this seminal book, George Kohlrieser explains that it is only by openly facing conflict that we can truly address the most difficult business challenges. It reveals how the proven techniques and psychological insights used in hostage negotiation can be applied successfully to any personal or business relationship. Step by step, he outlines seven key factors that anyone can use to remove the blocks that stand in the way of resolving tough problems, and he shows how business leaders in particular can develop and access the skills they need to create trust and a positive mindset in their companies.
Filled with dramatic and compelling stories of true-to-life hostage situations, Hostage at the Table is a thoroughly researched book that shows how to:
» Put the "Fish on the Table" to resolve conflict
» Learn to bond, even with your "enemy"
» Avoid thinking like a hostage
» Tap into the power of dialogue and negotiation
» Access the law of reciprocity to build cooperation
» Be a secure base to establish trust
» Understand that the person is never the problem
» Master the mind's eye and visualize success
Every day, somewhere in the world, hostage negotiators confront the most violent disputes imaginable and report a success rate exceeding 90 percent. Who are the "hostages at the table" in your organization? Although the answers may sometimes surprise, readers will never forget George Kohlrieser's lessons for setting them free.
WINNER: "Best Business Book Award 2007" by Dirigeants Commerciaux de France (DCF), The French Association of Business Leaders.
WINNER: Best Management Book Award 2008 by the German leadership bookseller Managementbuch.de
"George Kohlrieser's brilliant book offers a unique and penetrating perspective on how people can free themselves from being held hostage to their self-imposed limitations. Hostage at the Table is filled with inspiring stories and the depth of Kohlrieser's insights that will enable the reader to become a fully empowered leader. It is a must-read."
BILL GEORGE, HARVARD BUSINESS SCHOOL, AUTHOR, TRUE NORTH AND FORMER CHIEF EXECUTIVE OFFICER, MEDTRONIC
"In Hostage at the Table George Kohlrieser brings his unique expertise in the emotional land mines of negotiation to the challenges of leadership. Leaders everywhere will find much of practical use in this smart and engaging look at the emotional undercurrents that make or break an organization."
DANIEL GOLEMAN, AUTHOR, EMOTIONAL INTELLIGENCE
"George Kohlrieser offers us a fascinating and valuable blend of rich psychological insight into the delicate process of negotiation mixed with his powerful personal experiences as a hostage and a hostage negotiator. I recommend the book!"
WILLIAM URY, AUTHOR, GETTING PAST NO AND THE THIRD SIDE
"George Kohlrieser's deep and insightful thinking on leadership has had a fundamental impact on our company. His teachings have changed my life. Read this book, and it will change yours, too."
NICK SHREIBER, FORMER PRESIDENT AND CEO, THE TETRA PAK GROUP
"A new look at what every leader needs to know about controlling emotions, relating, dialoging, negotiating, and breaking free of being hostage to the past or to one's current environment. This book is a practical masterpiece."
JIM ALLEN, M.D., PROFESSOR OF PSYCHIATRY AND BEHAVIORAL SCIENCES, UNIVERSITY OF OKLAHOMA AND PRESIDENT, INTERNATIONAL TRANSACTIONAL ANALYSIS ASSOCIATION
Hostage at the Table is currently available in 11 languages: French, German, Italian, Dutch, Romanian, Hungarian, Chinese, Russian, Korean, Vietnamese, Portuguese and Serbo-Croatian.